Client
CrimsonCrimson is a professional photolab & digital printer. Their customer segment ranges from the photo enthusiast to the big exhibitors and museums.
Project
November 2015 - January 2016
The mission was to move from manually handling all finished orders and products to a digital system. This would involve creating a physical system as well, where products would be scanned and place in a logical place where the service desk could easily find them. We decided to build a custom shelf for the system, so I created a pattern to be printed on the side. Loved it!
Process
Internal system
Together with a very talented system developer I lead the project from start to finish. We consulted the staff as well as the clients to find the right problem to solve. I did UI/UX design and frontend development.
- Users
- We created three different divisions to support the different users. One neutral, to do status checks, one for the user working at the warehouse and another for the receptionist to find and hand the order to the customer.
- Visual design
- The three divisions were separated by colors and symbols, which mostly already existed. That allowed me to focus more on the technical parts rather than design details.
- Focus on functionality
- There was opportunity to add lots of small bonus functionality. This was due to the early findings and the result was very much appreciated by both staff and customers as it improved the whole flow.
- The physical system
- To support the new digital solution we had to simultaneously build a physical one. We build a dynamic shelf to support the broad variety in product size.
Summary
The biggest challenge was to lead a project like this since it required change and effort for many people. I learned to weigh input and feedback, get back to the right person - in the right moment, and much more.
