Client
CarglassThis was an amazing client I had (and a whole wonderful team) when I was a consultant at Futurice. Carglass is a part of Belron - a global concern and world leading expert on repair and replacement of vehicle glass, operating worldwide across 34 countries. They work fast and take customer service to a new level.
Project
2016
Despite leading the market, Carglass refuses to stand still and was keen to develop new ways to take bookings and fulfil customer needs, using the latest mobile devices and leveraging cloud-based services.
Process
Website and booking funnel
An SVS or Service vision sprint gave us key findings to build a concept on. A fast prototype build to user test and iterate on enabled a fast process without investing too much before validation.
- To the point design
- Based on validated user tests we managed to clean out a whole lot, simplify and add a calm and to the point style and layout.
- The details
- We delivered a fully responsive website, built on microservices and hosted in the cloud. It's fast, reliable and highly flexible for future growth and expansion. Some tech details: react and redux, stylus, aws, contentful, heroku and coffee.
- The fruits
- The solution was rolled out during December 2016 in Sweden, Norway and Finland, and the results were instantly rewarding, with conversion rates increasing by 55%, and 63% more bookings compared with the same period in 2015.
Summary
A successful project from start to finish. The client was amazing to work with and the team full of experience and talent. I learned so much.
